Terms & Conditions
Customer – The person who places an order in the Internet shop www.danila-souvenirs.com and is the recipient of the goods ordered.
Seller – www.danila-souvenirs.com
Danila Gifts OÜ
Reg.code: 14331261
VAT number: EE102010118
Address: Veetorni tn 6-6, Aseri 43401, Estonia
E-shop – the Internet site with the following address: www.danila-souvenirs.com. The site is available to the customer for the purchase goods – property of the seller, as well as information about the terms of payment and delivery.
Website – www.danila-souvenirs.com
Product – a material good that is offered for purchase at the website www.danila-souvenirs.com.
Order – goods which are chosen and paid for by the customer.
Shipping Method – For the comfort of the customer, there are several methods of delivery. More about the delivery methods can be found in the “Delivery” section.
Customer service – a service which belongs to the seller, and which includes handling and control of the order made by the customer.
1.GENERAL RULES
1.1. The site owner and administrator – Danila Gifts OÜ
1.2. When ordering www.danila-souvenirs.com site, the Customer agrees to the sale of goods regulations (hereinafter – the rules), which are described below.
1.3. These rules, as well as information posted on the site are publicly available.
1.4. The relationship between the customer and the seller are governed by the laws of the Republic of Estonia.
1.5. The seller reserves the right to change the rules.
2.REGISTRATION
2.1. Ordering online is available to registered and unregistered customers.
2.2. The seller is not responsible for the accuracy and reliability of information that the customer form of the site.
2.3. The Customer account is created during the checkout process.
2.4. The customer agrees not to distribute to third parties his user name and password that were specified in the registration form on the site. If the customer is suspicions that his user name and / or password might be known and / or can be used by third parties, the customer should immediately inform the seller by sending an email to sales@danila-souvenirs.com. The letter must be sent with information used during registration as well as the e-mail address of the customer.
3.ORDERING AND DURATION OF ITS PERFORMANCE
3.1. The customer can place an online order themselves.
3.2. When ordering, the customer must specify the following information:
– name and surname of the customer / recipient of the order
– delivery address
– e-mail address
– phone number (optional)
3.3. After successfully ordering a product, the customer receives an e-mail confirming the order status.
3.4. The order is considered to be processed, and the vendor service starts processing for delivery once receiving full payment of the order from the customer.
3.5. If the item is in stock in the required quantity specified by the customer, the entire amount will be delivered to the address specified by the customer. Otherwise, the seller will contact the customer at the specified contact in the registration by e-mail and will either correct or cancel the purchase at the customer’s request.
3.6. Delivery time depends on the region and address, as well as from the method of selected delivery service of the product and does not depend directly on the seller.
3.7. If the customer cancels a payment, the order will be canceled and the payment returned to the account of the customer. If the customer wants cancel part of a paid order, but the order has not yet been sent from the warehouse, or correct an order, the order should be canceled completely, and a new order should be placed. The refund for the previous order will be made. The period of repayment of the order amount depends on the banking services, rather than from the seller. As soon as the customer receives an e-mail regarding the dispatch of the order, it can not be cancelled.
3.8. Information materials are available on the website do not fully reflect the characteristics of the goods. Before placing the order, the customer has the right to apply to the seller for a detailed explanation of the properties of the goods they are interested in purchasing. If the customer does not contact the seller for a detailed explanation, it is assumed that the customer did not have doubts about the specific properties of the product.
3.9. Product description posted on www.danila-souvenirs.com site is for informational purposes only. Using this information can not be held for no legal obligations between the seller and the customer. Product descriptions may not exactly correspond to the criteria of the customer’s requests.
3.10. The seller is not responsible for the shades and colors of the products on display.
4.DELIVERY
4.1. The seller does everything in his power to keep the promised delivery time, but in spite of this, there may be delays due to circumstances beyond reasons directly in control of the seller.
4.2. The risks associated with accidental loss or damage to the goods are assumed by the customer when they personally receive the order.
4.3. If the goods are not delivered to the customer by reason loss during delivery, the seller shall reimburse the customer the price paid for the goods and delivery charges only after the seller receives confirmation of the loss from the courier.
4.4. All possible methods of delivery are given in the “Delivery” section on the website.
4.5. The order is delivered to the customer or the person who is listed in the order as the recipient of the order.
5.PAYMENT OF THE GOODS
5.1. All prices on the site include VAT for the customers within the EU. If the customer is outside the EU then the customer is responsible for all taxes in their country.
The seller delivers goods from warehouses located in the following countries and regions:
– EU
– United Kingdom
– USA
– Canada
– Australia
– Japan
– Singapore
If the customer is located in one of these regions, then the customer does not have to pay customs duties. Otherwise, it is the customer’s responsibility to pay customs duties in their country.
The shipping cost is included in the price for the regions listed above. For all other regions the shipping cost depends on the total weight of the parcel.
5.2. All payment methods are described on the website under Payment section.
5.3. The order is accepted for further processing only when it full paid. A product cannot be reserved.
5.4. The seller has the right to grant the customer a discount on goods and offers for clients to participate in special promotions and bonus programs. The seller has the right to change the prices and terms of promotions and bonus programs unilaterally.
6. RETURNS
6.1. The customer has the right to return the purchased goods within 30 days of receipt of goods for any reason provided that the appearance of the product, consumer properties, its original packaging and labels are preserved.
6.2. If the customer refuses the goods purchased for the reason described in clause 6.1, the seller shall pay the full value of the returned goods, excluding shipping costs of the product.
6.3. According to the law on consumer protection, the seller has the right to refuse to accept goods back or take a payment, if the goods are not returned in the original packaging, the packaging displays serious damage, or if the product shows noticeable signs of slight traces of use, such as scratches and similar defects.
6.4. The seller does not provide exchange service for the goods, however the customer may return any product that is not completely satisfactory (as in clause 6.1.) within 30 days of receipt of the order and / or place a new order.
6.5. The amount is returned to the customer in the same way that the customer used when paying for the order.
6.6. Application for return of goods and refund must be submitted in a free form to the email address sales@danila-souvenirs.com.
6.7. The customer is responsible for the preservation of product quality and safety throughout the first 30 days of after receiving it, during which period returns are possible.
6.8. From first use of the goods the customer confirms that the product meets its expectations and is thus non-refundable.
7. INTELLECTUAL PROPERTY
7.1. All text published on the website or graphic information is protected and is the property of the seller.
8. WARRENTY AND LIABILITY
8.1. The seller is not responsible for any damage caused to the customer due to improper use of the goods.
8.2. The seller has the right to transfer to third parties the fulfilment of its rights and obligations to the customer.
8.3. Product descriptions posted on the www.danila-souvenirs.com website is for informational purposes only. Usage of this information cannot be held for legal obligations between the seller and the customer. Product descriptions may not correspond with the criteria of customer’s specific requests.
8.4. Seller is not responsible for the transfer of the goods color settings on the customer display.
9. OTHER RULES
9.1 The relationship between the seller and the customer is regulated by the legislation of the Republic of Estonia.
9.2. In the case of any questions or complaints, the customer should direct them to the customer services department. All disputes between parties will be attempted to be resolved through negotiation. If the parties can not reach an agreement, the dispute will be referred to the judicial authorities in accordance with applicable legislation of the Republic of Estonia.
9.3. If a court recognizes any of the above points in these terms and conditions as invalid, it does not render the rest of the points as invalid.
